Privacy Notice on the Protection of Personal Data
As Turkish Cave House Hotel / Kapadokya Mağara Otel, we attach great importance to the security and confidentiality of your personal data. This Privacy Notice has been prepared in accordance with the Turkish Personal Data Protection Law No. 6698 to inform website visitors, guests who submit reservation requests, individuals who contact us through communication channels, and guests who benefit from our hotel services about how their personal data is processed.
1. Data Controller
Within the scope of the Turkish Personal Data Protection Law No. 6698, your personal data is processed by:
Turkish Cave House Hotel / Kapadokya Mağara Otel
Address: Eski Mahalle Mizanoğlu Alibey/1 Sokak No.3 İç Kapı No. Z1 PK.50560 Ortahisar Beldesi Ürgüp / Nevşehir
Phone: 0 384 343 23 43
Fax: 0 384 343 23 42
E-mail: info@turkishcavehotel.com.tr
Website: https://kapadokyamagaraotel.com/
as the data controller.
2. Personal Data Processed
The following personal data may be processed by us:
Name, surname, phone number, e-mail address, reservation details, check-in and check-out dates, number of guests, room preference, special requests, message contents, request and complaint information, payment and invoice transaction information, IP address, cookie data, website usage data, accommodation registration information, and camera recordings within the scope of facility security.
Information such as health details, allergies, disability status, or special requests that you voluntarily share with us during your accommodation process may only be processed to the extent necessary for providing the relevant service.
3. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
Receiving and finalizing reservation requests, providing accommodation services, carrying out guest relations processes, performing hotel check-in and check-out procedures, fulfilling room and service requests, carrying out invoice and accounting processes, processing payments, responding to requests, suggestions and complaints, conducting communication activities, ensuring website security, improving service quality, ensuring facility security, and fulfilling legal obligations.
If your explicit consent is obtained, your personal data may also be processed for campaign, promotion, announcement, and information purposes.
4. Method of Collecting Personal Data
Your personal data may be collected through:
the website, reservation forms, phone, WhatsApp, e-mail, social media channels, hotel reception procedures, online reservation platforms, cookies and similar technologies, camera recording systems, and verbal, written or electronic channels.
5. Legal Grounds for Processing Personal Data
Your personal data is processed based on the legal grounds specified under Articles 5 and 6 of the Turkish Personal Data Protection Law No. 6698, including:
processing being necessary for the establishment or performance of a contract, processing being necessary for the data controller to fulfill its legal obligations, processing being explicitly prescribed by law, processing being necessary for the establishment, exercise or protection of a right, processing being necessary for the legitimate interests of the data controller provided that it does not harm your fundamental rights and freedoms, and your explicit consent where required.
6. Transfer of Personal Data
Your personal data may be shared, where necessary and in accordance with the law, with the following persons, institutions and organizations:
authorized public institutions and organizations, law enforcement authorities, tax offices, legal authorities, accounting and financial consultancy service providers, legal advisors, payment and finance service providers, hotel management system providers, reservation platforms, website, hosting, e-mail and technical infrastructure service providers, business partners and suppliers.
Your personal data is transferred only to the extent necessary, limited and proportionate to the purpose of processing.
7. Retention Period of Personal Data
Your personal data is retained for the period required by the purpose of processing and for the legal retention periods stipulated under the relevant legislation. When the retention period expires or the purpose of processing no longer exists, your personal data is deleted, destroyed or anonymized.
8. Cookies and Website Usage
When you visit our website, cookies may be used to improve user experience, ensure website security, enhance website performance and analyze visitor statistics.
You can delete, block or change your cookie preferences through your browser settings. However, if some cookies are disabled, certain parts of the website may not function properly.
9. Facility Security and Camera Recordings
Camera recording systems may be used in common areas of our hotel to ensure the security of guests, employees and the facility. Camera recordings are processed only for security purposes and retained for the period permitted under the relevant legislation.
10. Rights of the Data Subject
Pursuant to Article 11 of the Turkish Personal Data Protection Law No. 6698, you have the following rights regarding your personal data:
to learn whether your personal data is being processed, to request information if your personal data has been processed, to learn the purpose of processing and whether your personal data is used in accordance with that purpose, to know the third parties to whom your personal data is transferred domestically or abroad, to request correction if your personal data is incomplete or inaccurate, to request deletion or destruction of your personal data, to request notification of correction, deletion or destruction procedures to third parties to whom your personal data has been transferred, to object to any result against you arising from the analysis of your processed data exclusively through automated systems, and to request compensation if you suffer damage due to the unlawful processing of your personal data.
11. Application Method
You may submit your requests within the scope of the Turkish Personal Data Protection Law through the following communication channels:
Address: Eski Mahalle Mizanoğlu Alibey/1 Sokak No.3 İç Kapı No. Z1 PK.50560 Ortahisar Beldesi Ürgüp / Nevşehir
Phone: 0 384 343 23 43
E-mail: info@turkishcavehotel.com.tr
Your applications will be concluded as soon as possible and within 30 days at the latest, depending on the nature of the request.
12. Updates
Turkish Cave House Hotel / Kapadokya Mağara Otel may update this Privacy Notice in line with legislative changes, service processes or technical requirements. The updated text becomes valid as of the date it is published on the website.
Last updated: 21.05.2026